Customer Service

Shipping & Delivery

International Shipments:

We ship to Canada and outside of the continental United States.

Order Processing:

All orders are processed upon receipt and subject to acceptance by NorCalTruck after review. Unless otherwise stated, authorized, and confirmed by NorCalTruck in writing, orders are not processed or shipped after normal business hours, on Saturdays, Sundays, or Holidays. Upon the submission of an order with NorCalTruck, by any means in which it was placed, payment will be taken and the order is moved to processing. Once processed, the order is moved out of the sales department queue and is subject to the details outlined in the “Termination, Cancellation, and Changes” policy of NorCalTruck.

Processing time is not guaranteed and any delivery date quoted is to be considered an estimate only. NorCalTruck will not be held liable for any damage, loss, fault, or expenses arising from delay in shipment or any other cause or condition beyond NorCalTruck’s reasonable control. No exceptions will be made. Considering this information, PLEASE DO NOT make an installation appointment until your product has arrived or is guaranteed a delivery date by the carrier.

Termination, Cancellation:

Once an order is placed with NorCalTruck and payment has been submitted by the customer, cancellation requests must be submitted in writing via form (CLICK HERE). All cancellations are subject to a 20% cancellation fee.

In the event that any of the actions mentioned are approved by NorCalTruck, the customer MUST have NorCalTruck’s written consent. These actions may be subject to reasonable charges for expenses incurred and work executed by NorCalTruck. The customer will be obligated to accept any portion of the goods shipped or delivered by NorCalTruck pending NorCalTruck’s written approval of cancellation.

If you are approved for a refund the entire process could take up to 30 days. Interest will not be accrued on any refunds that may be delayed and we will not reimburse credit card finance charges.

If you initiate a chargeback you will be assessed a $75.00 processing fee. You agree to this by placing your order with us and a copy of this agreement will be provided to your credit card company.

Please note all products are subject to the manufacturers’ terms and conditions which may include, but are not limited to, a “No Returns and No Refunds” policy.

Shipping & Handling Information:

Our shipping and handling charges are based on the mode, method, product, weight and destination of your order. We ship to all US States, and do offer International shipping upon approval by NorCalTruck. NorCalTruck cannot be held responsible for shipping delays caused by shipping/trucking companies in any case. NorCalTruck will use FedEx, USPS, UPS, to ship most orders but will use any carrier necessary based on our needs and requirements without any approval or notice to the customer. UPS or FedEx shipping method names, appearing on this site may refer to both companies interchangeably.

Please note that shipping time is not the same as total delivery time. We need time to process, customize and assemble your order before we actually ship it; choosing Overnight does not mean your order will be delivered the day after you place your order online. Orders placed for in-stock items are usually shipped within 1-3 business days from the date the order was placed with NorCalTruck. In the event that any of the items ordered are currently on backorder, we may make a partial shipment and will do our best to complete the order ASAP, as well as inform you of the status of the order. Once the items become available, they will be shipped by any means deemed appropriate by NorCalTruck. We reserve the option to cancel the order in the event the Shipping and Handling charges are not calculated due the any database, computer related or internal error. We will inform customer of any such situation and ask for approval/replacing/modifying the order with us. If the actual shipping cost is lower, we will adjust the cost accordingly. NorCalTruck will not be responsible for insuring shipments unless specifically requested by the customer, and any insurance so requested will be at the sole expense of the customer. Claims for loss, damage, or non-delivery MUST be filed with the carrier and will not be the responsibility of NorCalTruck.

Free Shipping offer:

Please note free shipping offer applies to valid U.S. addresses within the continental United States Only. This offer does not apply to Hawaii, Alaska, Puerto Rico, or the U.S. Virgin Islands. Truck freight items are also excluded from this offer.

Special Handling:

Orders requiring rush delivery and/or special handling will be subject to additional charges. If you would like to request special handling or rush delivery please advise your sales representative when placing your order or email our Customer Service Department. Requests for rush delivery and/or special handling are not guaranteed and are subject to approval by NorCalTruck.

Forwarding Addresses

NorCalTruck is not responsible for any merchandise that is forwarded or rerouted to an address different than the one specified on the original order. Any merchandise that was altered by the customer without written consent of NorCalTruck is the sole liability of the customer.

Acceptance of Goods

Upon your receipt of shipment, you must immediately inspect the product. Unless you provide NorCalTruck with written notice of any claim or shortages of or defects in the product, including without limitation any claim relating to quantity, weight, condition, loss, or damage thereto, within five days after receipt of such shipment, such product will be deemed finally inspected, checked, and accepted by you.

Delivery Refusal

NorCalTruck will not be held responsible for any additional shipping charges incurred by the refusal of deliveries. In the event that a delivery is refused, the customer will be responsible for any and all shipping charges without limitation. By refusing a delivery the customer agrees to be responsible for any and all additional shipping charges.

Privacy & Security

Protecting your privacy is of the utmost importance to us. We shop online too and we realize how important it is to be able to trust an online merchant with your personal information. For your peace of mind, this page describes our policies for handling your personal information.

Privacy commitment

We will not share your information with a third party unless required by a law enforcement agency to do so. Your billing information is transmitted using industry-standard SSL encryption. We do not store your credit card number or expiration date.

Data we collect

We require your name and mailing address in order to properly ship your order. We must have your email address and phone number so that we can communicate with you regarding your order. For credit card orders, we also require your card number, expiration date, billing name and address in order to verify sufficient funds and charge your card, and to prevent fraud.

Cookies

We use cookies to store your shopping cart, enabling you to checkout at your convenience, and your shipping address, speeding up the checkout process during later visits. We also use cookies to enable you to access your account by logging in.

Disclaimer & Limitation of Liability as To the Products Sold

Except as expressly stated herein, NorCalTruck makes no representations or warranties, either express or implied, of any kind with respect to products sold on the www.norcaltruck.com website. Except as expressly stated herein, NorCalTruck expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to NorCalTruck arising from any product sold on the www.norcaltruck.com website shall be the price of the product ordered. In no event shall NorCalTruck, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer & Limitation of Liability as To Our Website

The norcaltruck.com web site and the materials therein are provided "as is". NorCalTruck makes no representations or warranties, either express or implied, of any kind with respect to the norcaltruck.com website, their operations, contents, information, or materials. NorCalTruck expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that NorCalTruck, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the norcaltruck.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Returns & Replacements

Each product we sell is subject to the warranty policy and/or guarantee of the manufacturer. Warranty information may be included with the product(s) or available on the manufacturer website. Unless prohibited by the manufacturer of the product(s) purchased, NorCalTruck may offer a 30-day exchange/refund and/or store credit at the sole discretion of NorCalTruck.

Product(s) can only be returned with prior written authorization by NorCalTruck, no exceptions will be made. Product(s) returned without prior written authorization by NorCalTruck WILL be refused.

NorCalTruck will not accept COD or freight-collect shipments in any case. Returns that have written authorization will be assigned an RGA (Return Goods Authorization) number. This RGA number must be included with the return and clearly marked on the packaging when shipped back to the return address that will be provided with the written authorization by NorCalTruck.

All returns are subject to inspection and final disposition is not guaranteed. At the sole discretion of NorCalTruck, a re-stocking fee of 15%-35% may be accessed and is non-negotiable. Once the return is received by NorCalTruck, depending on the return policies of the manufacturer, it may take up to 30 days for a final disposition to be reached. Returned shipping charges will be the sole responsibility of the customer. Return will not be accepted by any means after 30 days from receipt of the purchased product(s).

Complete an online Returns Request Form (RMA)

Magnuson-Moss Warranty Act

The Magnuson-Moss Warranty Act (P.L. 93-637) is a United States federal law (15 U.S.C. § 2301 et seq.). Enacted in 1975, it is the federal statute that governs warranties on consumer products.

The Act was sponsored by Senator Warren G. Magnuson of Washington and Congressman John E. Moss of California, both Democrats.

Purpose
According to the Report of the House of Representatives which accompanied the law (House Report No. 93-1197, 93d Cong 2d Sess.) the Magnuson-Moss act was enacted by Congress in response to the widespread misuse by merchants of express warranties and disclaimers. The legislative history indicates that the purpose of the Act is to make warranties on consumer products more readily understood and enforceable and to provide the Federal Trade Commission with means to better protect consumers.

The statute is remedial in nature and is intended to protect consumers from deceptive warranty practices. Consumer products are not required to have warranties, but if one is given, it must comply with the Magnuson-Moss Act.

Definitions used
The Magnuson-Moss Act contains many definitions:

Requirements
The Act provides that any warrantor warranting a consumer product to a consumer by means of a written warranty must disclose, fully and conspicuously, in simple and readily understood language, the terms and conditions of the warranty to the extent required by rules of the Federal Trade Commission. The FTC has enacted regulations governing the disclosure of written consumer product warranty terms and conditions on consumer products actually costing the consumer more than $15. The Rules can be found at 16 C.F.R. Part 700.

Under the terms of the Act, ambiguous statements in a warranty are construed against the drafter of the warranty.

Likewise, service contracts must fully, clearly, and conspicuously disclose their terms and conditions in simple and readily understood language.

Warrantors cannot require that only branded parts be used with the product in order to retain the warranty. This is commonly referred to as the "tie-in sales" provisions, and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives.

Full Warranty Requirements
Under a full warranty, in the case of a defect, malfunction, or failure to conform with the written warranty, the warrantor:

In addition, the warrantor may not impose any duty, other than notification, upon any consumer, as a condition of securing the repair of any consumer product that malfunctions, is defective, or does not conform to the written warranty. However, the warrantor may require consumers to return a defective item to its place of purchase for repair.

Limitations
The Magnuson-Moss Warranty Act does not invalidate or restrict any right or remedy of any consumer under any other federal law, nor does the Act supersede the Federal Trade Commission Act as it pertains to antitrust actions.

The Act does not invalidate or restrict any right or remedy of any consumer under state law. The Act is not the dominant regulation of consumer product warranties, and while it prescribes certain disclosures and restricts certain limitations on warranties, it leaves other warranty law untouched.

Although the Act covers warranties on repair or replacement parts in consumer products, warranties on services for repairs are not covered.

The federal minimum standards for full warranties are waived if the warrantor can show that the problem associated with a warranted consumer product was caused by damage while in the possession of the consumer, or by unreasonable use, including a failure to provide reasonable and necessary maintenance.

Remedies under the Act
The Act is meant to provide consumers with access to reasonable and effective remedies where there is a breach of warranty on a consumer product. The Act provides for informal dispute-settlement procedures and for actions brought by the government and by private parties.

The FTC has been mandated by Congress to promulgate rules to encourage the use of alternative dispute resolution, and full warranties may require mediation and/or arbitration as a first step toward settling disputes.

In addition, the federal government has the authority to take injunctive action against a supplier or warrantor who fails to meet the requirements of the act.

Finally, consumers may seek redress in the courts for alleged violations of the Magnuson-Moss Act. A consumer who has been injured by the noncompliance of a supplier may bring an action in in federal court if the amount in controversy is over $25, or a class action if the number of class plaintiffs is greater than 100. If the jurisdictional amount, or number of plaintiffs, do not meet these thresholds, an action under the act may be brought only in state court. Moreover, one of the key aids to the effectiveness of the Act is that a prevailing plaintiff may recover reasonable costs of suit, including attorney fees.

Los Banos California93635US